FAQ

SHIPPING & DELIVERY

Rs 59 - for orders below Rs 599

Free shipping for orders above Rs 599

EASY RETURNS

We strive to ensure your satisfaction with every purchase from Thescrunchiestuff. If for any reason you're not completely satisfied with your order, we offer both refund within 48 hours. Please refer to our return policy page for more detailed information on how to initiate a return or exchange. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help!.

TRACKING YOUR ORDER

Once your order is shipped, you will receive a confirmation email or message with a tracking number and courier details.

You can use this tracking number on the courier partner’s website to check the real-time status of your delivery.

If you have any questions about your shipment, feel free to contact our support team — we’re happy to help!

MONEY BACK GUARANTEE

If for any reason you're not completely satisfied with your order, we offer both refund within 48 hours

100% SECURE ORDERING

At thescrunchiestuff, your security is our priority. All orders placed on our website are protected through secure encryption and trusted payment gateways.

We do not store your card details or sensitive payment information. Your personal data is handled with strict confidentiality and used only to process and deliver your order safely.

Shop with confidence — your information is safe with us

PRIVACY POLICY

At thescrunchiestuff, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

We may collect personal details such as your name, email address, phone number, shipping address, and payment information when you place an order or contact us.

2. How We Use Your Information

Your information is used to:

Process and deliver your orders
Communicate about your purchase
Improve our products and services
Send updates or promotional offers (only if you opt in)